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At TandemIQ LLC ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use OMEGA PROTOCOL.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide, including:
- Name and email address
- Billing information (processed securely through Stripe)
- Device information (IP address, device ID, operating system)
- Trading journal entries and notes you create
1.2 Trading Data
OMEGA PROTOCOL processes trading-related data locally on your device. We do NOT collect:
- Your broker account credentials
- Your actual trade execution data
- Your account balances or positions
- Real-time market data from your charts
1.3 Usage Data
We collect anonymous usage statistics to improve the Service:
- Feature usage patterns
- Application performance metrics
- Error logs and crash reports
- License validation data
2. How We Use Your Information
| Purpose |
Information Used |
| Account management |
Email, name, subscription status |
| License validation |
Device ID, license key |
| Billing |
Payment info (via Stripe) |
| Customer support |
Email, usage data, error logs |
| Service improvement |
Anonymous usage analytics |
3. Data Security
We implement industry-standard security measures:
- Encryption: All data transmission uses TLS 1.3 encryption
- Payment Security: Payments processed through PCI-DSS compliant Stripe
- Access Control: Strict internal access controls and authentication
- Data Minimization: We only collect data necessary for service operation
Important: Your trading data and journal entries are stored locally on your device. We do not have access to this information unless you explicitly choose to use cloud sync features.
4. Data Sharing and Disclosure
We do NOT sell your personal information. We may share data only in the following circumstances:
- Service Providers: With trusted third parties (Stripe for payments) who assist in operating our Service
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection: To protect our rights, property, or safety, or that of our users
5. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information (subject to legal obligations)
- Export your data in a portable format
- Opt-out of marketing communications
- Object to certain processing activities
To exercise these rights, contact us at privacy@omegaprotocol.pro.
6. Cookies and Tracking
We use minimal cookies for essential functionality:
- Session Cookies: Maintain your login state
- Preference Cookies: Remember your settings (theme, layout)
- Analytics Cookies: Anonymous usage statistics (optional, can be disabled)
You can manage cookie preferences through your browser settings.
7. Children's Privacy
OMEGA PROTOCOL is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
9. Data Retention
We retain your information only as long as necessary:
- Account Information: Retained while your account is active
- Billing Records: Retained for 7 years (legal requirement)
- Usage Analytics: Retained for 2 years (anonymized)
- Deleted Accounts: Personal information removed within 30 days of deletion request
10. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be notified via email or through the Service. The "Last Updated" date at the top indicates when changes were made.
11. Contact Us
For privacy-related questions or concerns:
- Email: privacy@omegaprotocol.pro
- Data Protection Officer: dpo@omegaprotocol.pro
- Address: TandemIQ LLC, 123 Trading Street, Suite 100, Wilmington, DE 19801
12. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know if personal information is sold or shared (we do not sell your data)
- Right to opt-out of sale (not applicable as we don't sell data)
- Right to non-discrimination for exercising privacy rights
13. GDPR Compliance (EU/UK Users)
For users in the European Union and United Kingdom:
- Legal basis for processing: Contract performance and legitimate interests
- Data Protection Officer contact: dpo@omegaprotocol.pro
- Right to lodge a complaint with your local supervisory authority